Inside Sales Representative

Retention & Attach Support Contractor

Location – Hybrid – Plano, TX

About Our Client

Our client is a leading organization focused on delivering innovative financial and business solutions to small and mid-sized customers. With a strong emphasis on customer retention and long-term partnerships, the company operates in a fast-paced, performance-driven environment that values collaboration, accountability, and customer success.

Job Description

Our staffing agency is seeking a Retention & Attach Support Contractor to support customer renewal efforts within a high-volume outbound environment. This role will focus primarily on outbound engagement (approximately 80%) with existing customers to support renewals, along with inbound queue coverage (approximately 20%).

This position plays a key role in driving retention outcomes for small-market customers (typically firms with 1–5 users). The ideal candidate is early in their sales career, motivated to grow, and comfortable making a high volume of outbound calls daily. This team serves as a strong developmental pipeline for future full-time opportunities, though conversion is not guaranteed.

Duties and Responsibilities

• Manage inbound customer queues and ensure timely follow-up.
• Conduct high-volume outbound calls to retention customers to support renewals.
• Maintain activity in two inbound queues throughout the workday.
• Meet daily outbound call expectations and performance metrics.
• Collaborate closely with Retention and Attach teams to support renewal success.
• Provide professional, high-quality customer service across all interactions.
• Follow up with customers to resolve questions and support account outcomes.
• Accurately document all customer interactions in CRM systems.

Required Experience/Skills

• 2+ years of experience in customer service, sales support, or an outbound sales environment.
• Comfortable making a minimum of 60 outbound calls per day.
• Experience handling inbound queues and managing lead follow-up.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, metrics-driven environment.
• Strong organizational skills and ability to multitask.
• Resilient, motivated, and eager to grow within a sales-focused role.

Performance Expectations

• Minimum 60 outbound calls per day (or approximately 3 hours of talk time).
• Monthly outcome goals (vary by season and business demand).
• Active participation in performance initiatives and calling “blitz” campaigns.

Incentives

• Monthly performance incentive up to $500 (based on goal attainment).
• Weekly incentive opportunities (e.g., $200 performance-based competitions).

Nice-to-Haves

• Experience in a retention or renewal-focused sales role.
• Experience working in a hybrid/in-office setting.
• Recent graduates with strong business or sales backgrounds encouraged to apply.
• Interest in pursuing long-term career growth in sales.

Keywords: Customer Service | Retention | Renewal Support | Inbound Calls | Outbound Calls | Lead Management | CRM | Sales Support