Member Advocate

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting‑edge technology, compassionate service, and world‑class user experience design.

Start Date: May 4th

Training Shift: 9am - 6pm M‑F

After Training Shift: 10am - 7pm or 11am - 8pm

Collective Health is hiring for its Member Services team in Plano, TX! At Collective Health, we believe healthcare should be simple, accessible, and technology‑driven, but also grounded by the people it serves. As we grow, our passionate Member Advocates question the industry’s status quo.

Member Advocates are part of our Customer Experience team and are the first point of contact to support and guide members through their health‑care benefits questions. We look for advocates who are motivated by thoughtful perseverance to find solutions to complex issues and who will elevate our customer service to the next level. We put the “care” back in healthcare by finding answers to problems that no one has dared to solve.

The team treats all inquiries with a concierge‑level of service distinctive to Collective Health’s support team.

As a Member Advocate, you will immerse yourself in a rapidly evolving healthcare industry while mastering skills in operational efficiency and external professionalism. This role includes four weeks of training to prepare you for success.

• Learn health insurance, benefits, and network plans to solve challenging member problems through research, technology, and empathy.
• Connect with members via phone, email, and chat and address and resolve a variety of membership inquiries to help people understand, navigate, and pay for healthcare.
• Collaborate with teammates in the Member Services department to find strategic solutions to member issues.
• Support and cultivate office culture that aligns with Collective Health values and incorporates the team’s outstanding aspects.
• Reporting into a Team Lead, this is one of the most essential roles we have at Collective Health.

• Have a desire to help others with healthcare situations and a resilient mindset that consistently creates empathy with every member.
• Have outstanding interpersonal communication skills, both written and verbal, and use these to navigate sophisticated and moving member inquiries.
• Adapt well in a fast‑paced, high‑volume environment to deliver personalized and eloquent member service.
• Learn new software programs and adapt quickly to new processes.
• Be technologically savvy.
• Maintain composure and compassion when balancing a high volume of tasks.

• 1+ years of experience in a fast‑paced work environment.
• 1+ years of experience in a customer‑facing role.
• Bilingual (English/Spanish) is a plus.
• Prior healthcare experience.
• Bachelor’s or Associate’s degree.

This position is based out of our Plano, TX office, with the expectation of being in office at least three days per week.

Within the first six months, employees will be eligible to receive additional pay increases of $0.75–$1.25 per hour for completing post‑service training and meeting performance expectations.

In addition to the hourly rate, you will be eligible for stock options and benefits such as health insurance, 401(k), and paid time off. Learn more about our benefits at

$21.30—$21.30 USD

• Mission‑driven culture that values innovation, collaboration, and a commitment to excellence in healthcare.
• Impactful projects that shape the future of our organization.
• Opportunities for professional development through internal mobility, mentorship programs, and courses tailored to your interests.
• Flexible work arrangements and a supportive work‑life balance.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting‑accomm

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