Collections Specialist

Job Purpose

The Collections Specialist is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.

• Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances.
• Respond promptly and accurately to customer servicing questions and concerns.
• Assist borrowers with other loan maintenance requests.
• Input data and verify information to process electronic payments.
• Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities.
• Properly document each customer interaction in the servicing system.
• Perform loan-related mathematical equations.
• Perform follow-up and research tasks to ensure problem resolution.
• Adhere to specific scheduling guidelines to ensure proper phone coverage.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.
• Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.
• Other duties as assigned.

• 2+ years of collections experience
• Must pass pre‑employment screening

• 5+ years of collections experience
• Bi‑lingual

• Proficient in using MS Office and database software
• Strong customer service and problem‑solving skills
• Excellent verbal and written communication skills
• Proficient working knowledge of computerized applications such as word processing, spreadsheet, email, and specialized business applications software
• Communication skills necessary to effectively identify process gaps and improvements to management

This position works in an office environment.

• Comprehensive medical, dental, and vision plan
• 401(k) plans with company match
• PTO and paid holidays
• Paid parental leave
• Employee assistance program for mental health and counseling

Regional Management Corp. (“Regional Management,” “we,” “our,” or “us”) respects the privacy of our employee’s personal information. Pursuant to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA”), we are required to provide California employees and job applicants with a privacy policy that contains a comprehensive description of our online and offline practices regarding our collection, use, sale, sharing, and retention of their personal information as well as a description of the rights they have regarding their personal information.

This Privacy Policy provides the information the CCPA requires as well as other useful information regarding our collection and use of employees and job applicants’ personal information.

Regional is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non‑discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection;

compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.