Office Customer Service Rep

Position: Office Customer Service Rep - Start ASAP!! $16/hr
The Customer Service Rep (CSR) is responsible for providing amazing customer service to our clients and customers.

Shift: 8am to 5pm, Monday to Friday

Pay: $16/hr

Responsibilities

• Professionally handle incoming requests from customer and ensure that issues are resolved both promptly and thoroughly

• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through constant tracking

• Handle issues in the best interest of both customer and company

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience

• Build and maintain client/vendor relationships

• Accurately process opens, holds and closes in multiple portals

• Queue management

• Complete projects as requested

• Answering and Returning calls and emails

• Data Entry

Requirements

• Spanish Speaking is a plus

• Are 18 years of age or older

• Have reliable transportation

• Are punctual and responsible

• Are organized and driven to meet deadlines

• Can remain professional and calm in high-stress situations

• Have basic knowledge of Microsoft Excel

• Prior customer service experience preferred

• Highly developed sense of integrity and commitment to customer satisfaction

• Ability to communicate clearly and professionally, both verbally and in writing

• Able to handle complaints resulting from escalated calls

• Pleasant, patient and friendly attitude

• Strong decision-making skills

• Ability to multitask and prioritize responsibilities in a fast-paced environment

• Strong detail orientation and communication/listening skills

• Willingness to work a flexible schedule and occasional overtime when necessary

• Possess a strong work ethic and team player mentality

• Must be able to pass a criminal background check

The Bene's: (Begin after 90 days of employment unless otherwise noted.)

• 5 days paid Vacation (after 1 year of employment)

• 5 days paid Sick leave

• 5 paid Holidays

• 3 days of paid Bereavement leave

• Medical/Dental/Vision

• 401K + 10% Company Match (after 1 year of employment)

• Job training and advancement opportunities

Apply now to join an amazing team in a very fast-paced, challenging industry with a trend setting company. Begin your new tomorrow, TODAY!