Account Manager
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-06-03
Listing for:
ConnectedX, Inc.
Full Time
position Listed on 2026-06-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Location:
Dallas, TX (Onsite)
Who We are.
Connected
X is focused on Digital Transformation and Product Engineering Services, enabling clients achieve their business, operating and technology needs for the digital age. Our unique industry-based, consultative approach helps clients implement digital transformation initiatives. Headquartered in Dallas, Texas, U.S. Connected
X is a preferred partner for leading Fortune 1000 enterprises and is consistently admired by the clients and employees across the globe.
Connected
X is where you want to be if you are passionate about creating value, chasing excellence, and looking for a launchpad to your career. Join now and become a part of the success story!!
We are looking to hire a Customer Success Manager
What you will bring
- Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
• promoting value through customer experience.
• Exceptional ability to communicate and foster positive business relationships.
• Accountability and personal organization are essential.
• complex, multi-divisional, multi-geographical customers and teams.
• Ability to establish milestones and keep all team members on task.
• Experience analyzing and optimizing the existing processes in the Customer Success department.
• Deep understanding of customers concerns and thoughts regarding the use of services/resources, and the ability to troubleshoot as needed.
• Passion for learning, team-player
• Strong work-ethic and drive for career progression
What you will do
• Engage with customers and establish clear goals and process to work
• Assist customers as needed with setting up and navigating programs or software associated with a product or service
• Being the trusted partner for the customer in understanding their needs and expectations
• Experience in promoting the value of the services, resources and products with brand image and promoting value through customer experience
• Assist in creating onboarding and offboarding process steps at customer organization, training courses and educational materials as needed for other team members of the department
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
• Optimize existing processes within the company and actively enhance all Customer Success initiatives
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