Director, Customer Success - Pizza Hut

Work Location Requirement:
Hybrid onsite in Plano, TX

The Director, Customer Success is responsible for owning the end-to-end relationship with Pizza Hut as Byte’s first external global customer—ensuring successful adoption, measurable value realization, and long-term commercial growth across the Byte product suite.

This role represents a critical shift in Byte’s evolution—from an internal platform to a customer-facing SaaS business—with accountability for retention, expansion, and customer satisfaction at scale.

You will act as the single point of accountability for Pizza Hut globally, leading customer success strategy, engagement, and performance across markets, while partnering closely with Sales, Product, Deployment, and PMO to deliver sustained business impact.

Your mission: turn Byte from a deployed platform into a strategic partner that drives operational performance, customer experience, and profitable growth for Pizza Hut globally.