Customer Care Representative, PSA; Onsite

PSA Customer Care Representative

Full‑time, onsite Customer Care Representative at the Plano, TX location. Report to the Customer Care Manager and provide world‑class customer support across phone, email, social media, Live Chat, message boards, and in person when needed.

• Provide timely responses to customer inquiries while meeting standard contact center metrics.
• Respond to and resolve concerns received via written correspondence, email, social media, Live Chat, and Collectors message boards.
• Inform prospective and existing customers of company services, memberships, procedures, policies, and promotions.
• Sell and place orders for memberships and supplies.
• Research and resolve complaints or issues according to company policies and procedures.
• Make calls to follow up on questions, complaints, and issues.
• Participate in outbound call campaigns to retain and engage customers.
• Attend trade shows as a company representative to assist in order processing with submissions.
• Provide general office support.

• 1–2years of customer service experience required, preferably within a contact center environment.
• Fluent in English and able to read, write, and speak clearly.
• Proficiency in Google Docs, Dial Pad, Salesforce, and Slack is preferred.
• Familiarity with standard concepts, practices, and procedures within the field.
• Excellent oral communication, including persuasive speaking and active listening.
• Strong written communication in professional, clear tone across multiple channels.
• Ability to resolve conflict, maintain confidentiality, and manage emotional situations with customers.
• Team orientation with a focus on collaboration, feedback, and shared success.
• Ability to handle physically demanding tasks such as lifting and carrying up to 40pounds.

• Computer use: typing, mouse work, prolonged periods of sitting while looking at a monitor.
• Hand use: repetitive hand tasks for various items.
• Hearing: ability to hear alarms, signals, and verbal instructions.
• Lifting and carrying: ability to lift, carry, and move materials up to 40pounds.
• Phone answering: talk on the phone, text, and operate a computer and phone system efficiently.
• Sitting or standing: ability to sit or stand for extended periods.

The reasonable estimated hourly rate for this position is $19.50–$21.50. Actual compensation varies based on a variety of non‑discriminatory factors, including location, job level, prior experience, and skill set.

• Health Insurance:
  Full‑time employees eligible to enroll in Medical, Dental, and Vision plans.
• Additional Benefits:
  Fertility, commuter, and educational assistance.
• 401(k) Matching Plan:
  Competitive matching to support future financial goals.
• Paid Vacation:
  Full‑time employees eligible for paid vacation.
• Holiday Pay:
  Ten company paid holidays for regular, full‑time employees.
• Employee Discounts:
  Discounts on select grading services for approved submissions.
• Flexible
  
  Hours:
  
  Many teams offer flexible schedules with varying shifts and accommodations.
• Fun Working Environment:
  Participation in celebrations, holiday events, and team‑building activities.

Collectors is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable law. If you require an accommodation to apply or interview, please email