Customer Service Representative

Company Description

At Animal Clinic of Farmers Branch, we are a fast paced clinic with a 4 doctor practice in Farmers Branch, TX seeking an experienced Veterinary Customer Service Representative to join our team. Our mission is to improve the comfort and well-being of patients by providing progressive and compassionate veterinary care at an affordable cost. We are a full‑service animal hospital providing care to dogs, cats and exotics and offer such as routine medical, surgical and dental care.

The Customer Service Representative goal is to provide the best possible personalized care to our clients. They must be a friendly and mature individual who works well with an upbeat team and possesses customer service skills. Their daily routine will be answering multi‑line telephones, maintaining an appointment calendar, client records, checking clients in/out, and informing clients on our services and pricing.

• Welcome all clients with a cheerful greeting, answer phones, take messages and answer basic client questions.
• Receive and place multi‑line calls to clients for the purpose of scheduling.
• Ensure the reception area is clean and orderly for clients and pets.
• Maintain proper documentation of client and pet records, i.e. referral documentation, previous medical history received, etc.
• Work independently on assigned tasks, as well as accept direction on given assignments.
• Assist clients by providing necessary instructions, client information, invoices and dispensing prescription items per the veterinarian’s instructions.
• Manage the financial needs of the clinic by maintaining accurate balances and following all cash and credit card handling procedures.
• Follow proper opening and closing procedures.
• Exhibit excellent customer service skills with an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, health needs, treatment recommendations and all other hospital services and procedures.
• Maintain a positive attitude in all interactions with clients, pets and other team members.
• Demonstrate empathy and compassion toward clients and pets.

• High school diploma or equivalent.
• 1+ years of experience.
• Knowledge of veterinary terminology, supplies and procedures.
• Confidence in your skill set and readiness to learn.
• Bright, friendly, and an effective communicator.
• Professional appearance required; scrubs worn at all times.
• Work well independently and in a group setting.

• Health Benefits including dental and vision.
• Short/Long Term Disability.
• Life Insurance / ADD Insurance.
• HSA / FSA offered.
• 401(k).
• Paid Time Off (PTO).
• Continuing Education (CE).
• Employee Pet Discount and Pet Insurance.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.