Customer Service Representative

The Customer Service Specialist will provide basic customer service functions. Essential functions •     Greet customers warmly and ascertain problem or reason for calling. •     Maintain a positive and professional attitude towards customers. •     Resolve customers’ requests via phone and email. •     Assist with placement of parts orders, RMA’s, and open items. •     Take payment information and other pertinent information such as addresses, •     emails and phone numbers.

•     Utilize computer technology to handle high call volumes. •     Work with all pertinent departments to assist on any customer request. •     Convey a general understanding of small part and freight shipping methods. •     Provide feedback to the Customer Support Manager on efficiency of the •     customer service process and make any recommendations to improve the process •     that may be needed.