Resident Services & Support Ops Leader
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-07-10
Listing for:
RealManage
Full Time
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Real Manage in Plano, TX seeks a Manager, Support Services to lead multi‑channel operations (phone, chat, email) and oversee the EXL call center, ensuring service levels, QA results, and timely issue resolution. You will coach agents, drive escalation handling, and partner with other teams to maintain exceptional resident and client experiences.
You will own incident management, daily/weekly reporting, and initiatives to improve process efficiency, coverage, and documentation, including
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