Client Support - Bilingual in Spanish

This role is intended for Spanish fluent speakers, including reading and writing proficiency.

This is a non-exempt position, with a monthly salary of $3,150 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,500
.

• On-the-job training to familiarize with industry and role.
• Medical, vision, and dental coverage, generous PTO, 401k.
• Periodic performance review for potential salary increase.

The Client Support role is a fully onsite position 5 days a week in our Plano, TX office. This position is a critical role that interacts directly with our clients and supports our sales effort.

• Processing client applications for different credit card processing services, and input client information by using the company client management system.
• Listening and responding to customers concerns and needs; identifying customers requirements and providing the appropriate solutions.
• Checking to ensure that appropriate changes were made to resolve clients problems.
• Keeping records of clients interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
• Serving as a liaison or translator between merchants and Priority Payment System or First Data to resolve funding or terminal issues.
• Providing technical assistance and support for incoming queries and issues related to terminal hardware.
• Scheduling work to ensure accurate phone coverage, monitoring priority of calls and shifting escalated calls to assure resolution of problems.
• Assisting in planning and implementing department goals and making recommendations to management to improve efficiency and effectiveness.

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Spanish is required; must be able to read and write.
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Able to actively listen to clients and interact with clients in a friendly and patient manner.
• Able to take initiative to solve problems effectively.
• Self-motivated to learn new systems and the installation of products.
• Able to accomplish tasks before deadlines and be detail-oriented.
• Able to work efficiently as part of a team and as an individual.
• Proficient with Excel and Word.

Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Today, the Company serves 22,000 clients across the nation. Universal Processing is an equal employment opportunity employer.