Collections Representative II

Company: Harley-Davidson Financial Services

Job Title: Collections Representative II

Location: Plano, Texas (Hybrid; fully remote within 1 hour of Plano)

Employment Type: Full Time

Start Date: Tuesday, September 8th (Training hours 9am-6pm CST Mon-Fri)

Under direct supervision, the Collections Representative is responsible for collecting delinquent accounts by phone or correspondence, using a computerized system for tracking, information gathering, and troubleshooting. The role involves answering basic inquiries or resolving problems by following routine procedures.

• 8am-5pm CST (4 shifts Monday–Friday)
• 10am-7pm CST (1 shift Monday–Friday)
• 8am-12pm CST every other Saturday
• Will work one half‑day during the week when working a Saturday

• Collect on assigned delinquent accounts by telephone or correspondence.
• Support dialer function through outbound manual dialer campaigns.
• Assign accounts to agencies for repossession, skip‑tracing, or in‑person collection when approved.
• Process and/or assign accounts to Adjustment Queue for payment re‑allocations and fee/balance waivers when applicable.
• Adhere to company collection policies, the Fair Debt Collection Practices Act, and confidentiality and privacy requirements.
• Use effective time management to ensure a satisfactory customer service experience that meets expectations.
• Ensure all steps necessary are taken to protect the company’s interests.
• Maintain protection of information and compliance with all relevant laws, regulations, and internal policies.

• High School Diploma or GED required.

• Minimum 2–3 years of recent collections experience.
• High‑speed hardwired internet access.
• Reside within 1-hour of Plano, TX.
• Adherence to high ethical standards of truthfulness, honesty, and fairness.
• Ability to prioritize workflow to meet department objectives.
• Proficient computer and keyboard skills with moderate speed and accuracy.
• Detail‑oriented, highly organized, with excellent written communication and professional verbal articulation.
• Critical thinking and negotiation skills for handling large volume of collection accounts.
• Team‑orientated and open to change.
• Self‑motivated, professional, with strong organizational and problem‑solving skills.
• Ability to work in a fast‑paced, time‑sensitive environment.
• Previous CBS call model experience preferred.

Pay range: $18.70 – $28.13 per hour ($38,900 – $58,500 annually).

Inclusive compensation package for full‑time employees, including bonus programs, health insurance, 401(k), onsite fitness centers, employee discounts on products and accessories, and more.

• Must be currently authorized to work in the United States.
• Direct reports:
  None.
• Travel required:
  
  0–10%.
• Visa sponsorship:
  Not eligible.
• Relocation assistance:
  Not eligible.