Customer Assistance Associate
Listed on 2026-07-26
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Account Manager
Description
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO
The Customer Assistance Associate supports Collections with customer account inquires by researching and resolving account issues such as misapplied payments, extensions, first payment defaults, deceased accounts, and voluntary repossessions.
HOW YOU WILL MAKE AN IMPACT
- Research and resolve customer account inquiries and specialty servicing issues, including misapplied payments, extensions, first payment defaults, deceased accounts, and voluntary repossessions.
- Review account activity, documentation, and system notes to determine appropriate resolution steps in accordance with company policies and procedures.
- Communicate with customers and internal teams to gather information, provide updates, and support timely resolution of account issues.
- Accurately document account information, research findings, and resolution actions in applicable systems.
- Complete assigned work queues, follow-up activities, and daily tasks within established timelines and operational goals.
WHAT YOU WILL BRING TO THE ROLE
- Minimum 0-2 years related experience in a call center performing Collections, Customer Service or Backoffice functions.
- Automotive retail and/or lease experience a plus.
- High school graduate or GED equivalent required
- Strong attention to detail and accuracy in reviewing and documenting account information.
- Ability to research customer account issues and follow established procedures to support timely resolution.
- Strong verbal and written communication skills for customer and internal partner interactions.
- Ability to prioritize assigned work, manage follow-up activities, and meet daily productivity goals.
- Basic knowledge of customer service, collections, account servicing, and/or back-office support processes.
- Customer-focused approach with the ability to work collaboratively in a structured, metrics-driven environment.
- Proven track record with delivering seamless customer experiences.
- Ability to thrive in a performance coaching environment.
At HCA, our people drive our success. That's why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing-at work and beyond.
Benefits Highlights
- Hybrid flexibility - 4 days in office, 1 day remote
- Vehicle perks - monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage - medical, dental, and vision plans
- Employer-funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company-paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.
OTHER DETAILS
Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and…
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