Customer Care Supervisor — Plano (Onsite Lead
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-07-30
Listing for:
Collectors Universe Inc.
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Technical Support
Job Description & How to Apply Below
Collectors Universe Inc. is seeking a hands-on Supervisor, Beckett Customer Care to lead the daily operations of our Plano, TX in-office Customer Care team.
You will coach Team Leads and Representatives, drive service levels and KPIs, and ensure a superior customer experience across phone, email, and other channels. The role requires 5+ years in customer service, 3+ years in leadership, and strong communication with CRM tools such as Hub Spot, Salesforce, and Zendesk.
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