Service Advisor Trainee

Essential Functions

• Shadows experienced Service Advisors to learn how to determine the needs of clients and collect the information necessary for service or repair diagnosis
• Learns to provide clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs
• Assists Service Advisors in writing Repair Orders, detailing problems and pertinent information, and securing clients' signatures for authorization of repair or service
• Observes and learns how to inform clients of repair diagnosis and sell repairs and services needed or required for proper operation
• Learns to present and manage extended warranties and complete required documentation
• Assists in inspecting quality of vehicles following repair or service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks
• Supports Service Advisors in following up on the progress of each repair order during the day and contacting clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, documenting changes on the repair order
• Assists in notifying clients when repairs are completed and vehicles are ready for delivery
• Observes Service Advisors as they review and explain repairs and associated costs with clients upon completion of service
• Learns to document verbal, in person, and written approvals on repair orders and add-on sales
• Assists in maintaining a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs
• Assists in maintaining a record of status of special order parts
• Learns dealership standards for Customer Satisfaction Index (CSI) ratings and the practices used to maintain them
• Learns dealership standards for hours per repair order (HPR) and the practices used to maintain them
• Supports the service department with day-to-day operational needs, including greeting clients, answering phones, and coordinating with technicians, parts personnel, and porters
• Completes all assigned manufacturer, dealership, and vendor training courses within required time frames
• Progresses toward independently managing their own clients and writing their own repair orders upon successful completion of the training period
• Other Duties:
  Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Shadows experienced Service Advisors to learn how to determine the needs of clients and collect the information necessary for service or repair diagnosis
• Learns to provide clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs
• Assists Service Advisors in writing Repair Orders, detailing problems and pertinent information, and securing clients' signatures for authorization of repair or service
• Observes and learns how to inform clients of repair diagnosis and sell repairs and services needed or required for proper operation
• Learns to present and manage extended warranties and complete required documentation
• Assists in inspecting quality of vehicles following repair or service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks
• Supports Service Advisors in following up on the progress of each repair order during the day and contacting clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, documenting changes on the repair order
• Assists in notifying clients when repairs are completed and vehicles are ready for delivery
• Observes Service Advisors as they review and explain repairs and associated costs with clients upon completion of service
• Learns to document verbal, in person, and written approvals on repair orders and add-on sales
• Assists in maintaining a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs
• Assists in maintaining a record of status of special order parts
• Learns dealership standards for Customer Satisfaction Index (CSI) ratings and the practices used to maintain them
• Learns dealership standards for hours per repair order (HPR) and the practices used to maintain them
• Supports the service department with day-to-day operational needs, including greeting clients, answering phones, and coordinating with technicians, parts personnel, and porters
• Completes all assigned manufacturer, dealership, and vendor training courses within required time frames
• Progresses toward independently managing their own clients and writing their own repair orders upon successful completion of the training period
• Other Duties:
  Job description is not designed to cover a…