Samsung VOC Operations Support Specialist

## Samsung VOC Operations Support Specialist Apply locations:
Plano, TXtime type:
Full time posted on:
Posted Todayjob requisition :
REQ 109155
** Job Type:
** Regular
*
* Work Location:

** Samsung Electronics America - Plano, TX 75023
** Overview:
**** 2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America.
**** Pay: $30.00 per hour based on experience
***
* Location:

On-site in the Plano, TX office
***
* Required:

Fluent in Korean; both written and verbal
**** Work Authorization:
** Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause analysis, and working with teams across the organization to champion continuous improvements. This position summarizes the findings, reports them to leadership, and drives actionable solutions while also leading projects to enhance our customer care operations.
** What's in it for you?
*** Receive $30.00 per hour, paid weekly
* Next-day pay on-demand with Daily Pay
* Health/Dental/Vision benefits
* 401K Program with matching
* Paid Time Off
* Paid Holidays
* Scholarship opportunities for employees and direct family members
* Employee Assistance Program
* Leadership Development Program
*
* Job Description:

*** Perform root cause analysis and define corrective actions to resolve complex customer issues
* Analyze case data and identify trends or recurring issues
* Summarize analysis results and present findings to managers and leadership, customizing reports based on the audience
* Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions
* Support talking and managing to high level escalated customers in both Korean and English
* Collaborate with internal and external teams to accomplish tasks
* Ensure that processes are aligned with the company’s strategic goals and improve overall customer satisfaction.
*
* Qualifications:

*** Extensive experience with root cause analysis and corrective actions
* Fluent in Korean with both written and verbal skills
* Experience with continuous improvement/process improvement
* Background in customer service (speaking with customers)
* Excellent organizational skills
* Able to prioritize tasks independently with minimal supervision
* Excellent communication skills (verbal and written)
* Self-driven, flexible, dedicated individual
- * Team player
* Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
* 4+ years of customer service-related experience
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