Benefit Counselor​/Rep - Seasonal Assignment

Benefit Harbor is a leading provider of benefits administration technology and compliance solutions, trusted by employers across the United States for over 25 years. Using proprietary, purpose-built technology, the company simplifies complex benefits environments by streamlining enrollment, eligibility management, carrier data exchange, and regulatory compliance. Benefit Harbor primarily serves midsize to large enterprises, helping HR teams reduce administrative workload and ensure ACA compliance.

With strong integrations to insurance carriers and a focus on modernizing benefits operations, the company enhances the experience for both administrators and employees. Team members collaborate in a technology-driven, client-focused environment that values accuracy, reliability, and service excellence.

Seasonal Benefit Counselor / Representative

Assignment Duration: October 1, 2026 – December 31, 2026

Assignment Type: Full-Time Temporary Assignment

Employer of Record: Secure Talent LLC dba Work Well North America

As a Seasonal Benefit Counselor, you will be assigned to support Benefit Harbor's Open Enrollment operations by assisting employees with their benefit elections through multiple communication channels, including phone, live chat, and SMS text messaging.

During this temporary assignment, you will educate employees on available benefit options, assist with benefit enrollments, answer questions regarding plan offerings, and provide exceptional customer service while ensuring accuracy and confidentiality.

Successful temporary workers demonstrate professionalism, excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced, customer-focused environment.

Temporary workers assigned to this assignment may be responsible for duties including, but not limited to:

• Answer inbound phone calls in a professional and timely manner.
• Respond to customer inquiries through live chat and SMS messaging.
• Manage multiple chat conversations simultaneously while maintaining accuracy and professionalism.
• Assist employees with benefit enrollments during Annual Enrollment, New Hire enrollments, newly eligible enrollments, qualifying life events, and rehire enrollments.
• Explain benefit plan options, eligibility requirements, enrollment procedures, and general benefits information.
• Enter enrollment information accurately into the Benefit Harbor benefits administration platform.
• Verify dependent information and enrollment elections for accuracy.
• Respond to questions regarding benefit plans, enrollment status, and eligibility.
• Direct employees to the appropriate insurance carrier or vendor for claim-related questions.
• Help employees make informed benefit decisions by providing clear, accurate, and unbiased information.
• Conduct outbound follow-up calls, chats, or text messages when necessary to complete enrollments or resolve outstanding issues.
• Participate in outbound communication campaigns during Open Enrollment.
• Meet quality assurance, productivity, attendance, and customer service expectations.
• Notify leadership of system issues, unusual call volume, or customer concerns.
• Work collaboratively with Team Leads, Supervisors, and fellow team members to support client service goals.
• Maintain confidentiality of sensitive employee and benefits information.

Temporary workers are expected to:

• Demonstrate professionalism in all interactions.
• Maintain confidentiality of employee information.
• Arrive on time and maintain dependable attendance.
• Adapt to changing business priorities during Open Enrollment.
• Follow Benefit Harbor procedures while complying with Talient/Workwell employment policies.
• Meet established quality and productivity expectations.

• Excellent verbal and written communication skills.
• Strong grammar and written communication for chat and SMS interactions.
• Ability to actively listen and communicate clearly.

• Ability to explain benefit information clearly.
• Strong problem-solving skills.
• Ability to remain calm during high-volume periods.

• Ability…