Customer Service Representative

Position Summary:

Responsible for providing best in class customer service while assisting with general mortgage inquiries, concerns and light collections efforts as needed. Handles both inbound and outbound calls to ensure quick and effective solutions are provided to each customer. Manages and effectively responds to emails/voicemails received from both internal and external customers.

• Handles inbound and outbound calls to current and early-stage delinquent accounts.
• Assists with a variety of customer inquiries including but not limited to escrow, payment transactions, ARMchanges, payoff request and other inquires.
• Technologically savvy & demonstrates ability to work in several systems at the same time.
• Performs other duties and projects as assigned.

• Minimum of 1 year experience in mortgage servicing.
• Excellent communication skills—both verbal and written.
• Spanish speaking highly preferred.
• Black Knight MSP & Collections experience a plus.
• High School Diploma or equivalent required.
• Position is currently fully remote with the possibility of moving to a hybrid model in the future of 1-2 days in the Plano, TX office. Candidate must be open to a future hybrid model.

• Competitive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.

loan Depot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loan Depot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loan Depot enables customers to achieve the American dream of home ownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions.

With headquarters in Southern California and offices nationwide, loan Depot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base pay is one part of our total compensation package. The base pay for this role is $20 per hour for non-Spanish speaking reps and $21 per hour for Spanish speaking reps. In addition to the hourly rate, the Customer Service Representatives are also eligible to receive a monthly incentive bonus plan.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.