Member Care Advocate - Inbound Calls - Onsite Plano
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-09-09
Listing for:
SmithRx
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Smith Rx is a growing Health-Tech company in Plano seeking call center agents to provide top-tier member support for our PBM platform. You will handle calls, document issues, and educate members about benefits, aiming for one-call resolutions in a fast-paced environment.
This role requires 2+ years in a call center, onsite 9-week training in Plano, and a schedule with Monday–Friday hours and rotating weekend/holiday shifts. Proficiency with Windows, MS Office, and CRM tools is expected.
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