Client Support - Bilingual in Spanish

Role Summary

The Client Support role is a fully onsite position, 5 days a week, in our Plano, TX office. This position is critical in interacting directly with our clients and supporting our sales effort.

• Process client applications for various credit card processing services and input client information into the company client management system.
• Listen and respond to customers’ concerns and needs; identify customer requirements and provide appropriate solutions.
• Verify that appropriate changes were made to resolve client problems.
• Keep records of client interactions, recording details of inquiries, complaints, or comments and actions taken.
• Contact clients to respond to inquiries or notify them of new regulations or planned adjustments.
• Serve as a liaison or translator between merchants and Priority Payment System or First Data to resolve funding or terminal issues.
• Provide technical assistance and support for incoming queries and issues related to terminal hardware.
• Shed work to ensure accurate phone coverage, monitor call priority, and shift escalated calls to ensure resolution.
• Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.

• Must be authorized to work in the US at the time of hire; we are an E‑Verify employer.
• Bilingual proficiency in Spanish is required; must be able to read and write.
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Able to actively listen to clients and interact with clients in a friendly and patient manner.
• Able to take initiative to solve problems effectively.
• Self‑motivated to learn new systems and install products.
• Able to accomplish tasks before deadlines and be detail-oriented.
• Capable of working efficiently as part of a team and as an individual.
• Proficient with Excel and Word.

This non‑exempt position offers a monthly salary of $3,150 during the probationary period; upon successful completion of the probationary period, the base rate will increase to $3,500.

• Medical, vision, and dental coverage.
• Generous PTO.
• 401(k) plan.

Plano, Texas office (full‑time onsite, Monday‑Friday).

Let’s Go uP is a minority‑owned fintech company that serves over 22,000 small and medium‑sized businesses across the nation.

Let’s Go uP is an equal employment opportunity employer. To learn more about us, visit