Customer Service Representative - Warranty

Immediate need for a talented Customer Service Representative - Warranty. This is a 12+ Month contract opportunity with long-term potential and is located in Plano TX (Onsite).

Job Diva
-27758

Pay Range: $30/hr - $36/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

• Compile and distribute reporting direct management assigned established on a set schedule as well as on an ad hoc basis using all available data resources including but not limited to company ERP systems.
• Monitor and communicate performance levels and provided operational support for assigned field service repair organizations.
• Support internal partners including but not limited to Sales, Contact Centers, Parts, Repair and Product Management in resolving or advising on complex issues and opportunities.
• Approve the referral of unresolved grievances to designated departments for further investigation.
• Performance of all other duties as assigned by direct management or made apparent during the course of the performance of the job.

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Strong ability to work independently and manage one’s time.
• Strong ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word, PowerPoint, Excel, ERP systems and SAP.
• Strong analytical and problem-solving skills
• Ability to adapt to under change management environment.
• Education/
  
  Experience:
• High school diploma or equivalent (Bachelor's degree preferred).
• 8+ years’ experience in customer service, repair services operational support or warranty claims

Our client is a leading Electronics Industry
, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.