Customer Experience Specialist

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• Customer Service & Contact Center Operations
• Travel Required:
  
  31%-60%
• 25-Sep-2026

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions . Every day, we reimagine how people move through a safer, more open world with ease . If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services.

We have operations in over 70 countries , with over 52,000 colleagues around the world.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Construction for a Customer Excellence Specialist.

Part of Global Solutions,Biosite provides technology-enabled solutions that have been specifically designed to optimise operational efficiency, improve health and safety and ensure compliance for construction projects.

Your Role in Keeping the Future in Safe Hands…

As a Customer Excellence Specialist, you will play a pivotal role in ensuring our customers have a seamless experience from onboarding through ongoing support.

You’llbe the bridge between our customers and the company, addressing their needs, resolving issues, and providingtimelysolutions. This role combines remotesupportwork with occasionalconstruction site visits to enhance customer satisfaction.

Responsibilities:

• Customer Support:
• Respond to customer inquiries via phone, email, and live chat, providingtimelyandaccurateassistance.
• Handle troubleshooting requests, product-related questions, and order inquiries.
• Document customer interactions, transactions, comments, and complaints.
• On-Site Visits:
• Conduct on-site visits toassistwith customer onboarding, product installations, and training.
• Collaborate with cross-functional teams to ensure a smooth transition for new customers.
• Remote Assistance:
• Assist customers remotely by troubleshooting technical issues, guiding them through product features, and addressing concerns.
• Use various communication channels (phone, email, chat) to provide exceptional service.
• Customer Relationship Management:
• Build strong relationships with customers, understanding their unique needs and challenges.
• Proactivelyidentifyopportunities to enhance customer satisfaction and loyalty.
• Escalate complex issues to the appropriate teamsfor resolution.
• Travel:
• Approximately 30% travelrequiredfor on-site visits, customer meetings, and training sessions.
• Plan travel logistics, including scheduling, accommodations, and transportation.

Technical

Skills:

You will have a minimum of 1year’sbusiness to business direct sales/customer service experience, be intelligent,well presented and confident. You will be likeable, beable to quickly build rapport with new contacts, and be resilient and target driven. You will be a self-starter who is able tooperateindependently when needed.

Technically, you will need to have a basic understanding of technical concepts including back-end systems, software integrations, and user experience flows, as well as experience selling and performingcustomer service for complex IT solutions including integrations with different platforms.

General Requirements:

The Customer Excellent Specialistwillcomfortable visiting construction sites andberequiredto perform other duties over and above core development responsibilities. This includes, but is not limited to:

• Customernegotiation or assistance;
• Input into the strategic planning of the business;
• Other duties asrequestsby the management team.

Personal Attributes:

• Ability to work within a team environment. Evidence of this…