Benefit Enrollment Specialist; Seasonal

Benefits Support Specialist

Eastridge Workforce Solutions is committed to connecting talented individuals with meaningful career opportunities. We are seeking Benefits Support Specialists for an exciting opportunity with a growing organization in Plano, TX. Looking to get your foot in the door of a corporate environment? This could be a great opportunity to make that transition. Previous benefits experience is not required. We are open to candidates early in their careers or transitioning from retail, hospitality, banking, restaurants, healthcare, administrative support, or other customer-facing environments.

This is an onsite, Monday–Friday opportunity offering a professional corporate office environment, consistent daytime hours, and weekends off. You'll receive training to learn employee benefits, enrollment processes, customer support, and professional business systems.

• Assist employees by phone with questions about their workplace benefits.
• Help employees understand medical, dental, vision, life insurance, disability, and other benefit options.
• Guide employees through the benefits enrollment process.
• Answer questions regarding benefit plans, enrollment, and eligibility.
• Enter and update employee and dependent information accurately.
• Make occasional outbound follow-up calls regarding enrollment.
• Direct employees to appropriate resources when additional assistance is needed.
• Maintain accurate documentation of customer interactions.
• Learn benefits programs, processes, and systems through provided training.
• Provide friendly, professional, and patient customer service.

• High school diploma or GED required.
• 6+ months of customer service experience in any industry.
• Previous benefits or insurance experience not required.
• Previous call center experience is helpful but not required.
• Strong verbal and written communication skills.
• Excellent listening and customer service skills.
• Comfortable assisting customers over the phone.
• Basic Microsoft Office and computer skills.
• Ability to type approximately 40 WPM.
• Strong attention to detail and willingness to learn.
• Reliable with a positive, professional attitude.
• Ability to work successfully in a team-oriented office environment.