Customer Experience Specialist

Work Arrangement: Fully On-Site

• We’re looking for an energetic, customer-focused problem solver to join our team as a Customer Experience Partner.
• In this role, you’ll support B2B customers through phone, email, and chat, research and resolve their questions, troubleshoot issues, and work with internal teams to find effective solutions.
• You’ll also help identify recurring customer issues, manual tasks, and process gaps and recommend ways to improve workflows, reduce repetitive work, and create a better customer experience.
• If you’re a strong communicator, analytical thinker, fast learner, and comfortable with technology and AI tools, this could be a great opportunity for you.

• Provide professional customer support through phone, email, and chat
• Troubleshoot customer issues and identify root causes
• Research questions and provide accurate, timely solutions
• Identify recurring issues and opportunities to improve customer experience
• Look for ways to reduce manual and repetitive work through automation
• Work with CRM, Zendesk, order management, and other business systems
• Maintain accurate documentation of customer interactions and resolutions
• Partner with Product, Engineering, Operations, and other internal teams to resolve issues
• Review customer support data such as CSAT, ticket volume, resolution rates, phone activity, and chat activity
• Manage multiple customer requests while maintaining strong attention to detail
• Adapt quickly to new processes, technologies, and changing priorities

• Bachelor’s degree in Business Administration, Communications, or a related field, or equivalent professional experience
• Experience in customer service, troubleshooting, root cause analysis, or process improvement
• Strong problem-solving and analytical skills
• Comfortable working with technology, CRM systems, and business applications
• Strong written and verbal communication skills
• Excellent attention to detail and documentation skills
• Ability to manage phone, chat, and email customer interactions
• Ability to work independently and collaborate with cross-functional teams
• Ability to pass a pre-employment background screening
• 2–4+ years of customer service experience, preferably in a technology-focused or fast-paced environment
• Experience with Zendesk or similar customer support platforms
• Experience with Excel, Google Sheets, or similar spreadsheet tools
• Experience working with e-commerce platforms
• Familiarity with AI tools, automation, workflow optimization, or process improvement
• Experience with digital imaging or image-editing tools
• A Bachelor’s degree is required, but fresh graduates and entry-level candidates are encouraged to apply
• Previous Zendesk or customer service experience is a plus, but not required if you have strong communication, problem‑solving, and technical skills.

• Customer-focused and committed to creating a positive customer experience
• A strong problem solver who enjoys investigating and resolving issues
• Tech-savvy and comfortable learning new systems
• Interested in using AI and automation to improve processes
• Organized and able to manage multiple priorities
• Detail-oriented with strong documentation skills
• Comfortable working in a fast-paced environment
• Interested in supporting creators, crafters, small business owners, and hobbyists.

• This is a 100% on-site position in Plano, Texas.
• Candidates must be available to work 40 hours per week, 5 days per week, with shifts scheduled within the following coverage window: