Manager - UI​/UX Design

Overview

Who we are:

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow.

with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world‑changing company delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best‑in‑class customer experience in an innovative, collaborative environment.

Toyota Financial Services is looking for a Manager UI/UX Designer who is obsessed with the customer, thinks deeply about people and processes and moves with the urgency of a startup inside one of the world’s most trusted brands. You’ll own the end‑to‑end design of a product area – from understanding the customer problem, to defining the experience, to shipping it and measuring whether it worked.

You’ll talk to real customers, review usability data to find what’s broken, and continually iterate to craft world‑class digital experiences. At this level, you’re also a multiplier. You can work well with a variety of stakeholders, including contractors and consultants, to raise the craft of the team around you, help shape design systems, and influence product strategy – not just execution.

If you’ve thrived in a startup or early‑stage product environment and yet can navigate, anticipate and address the needs of a large enterprise, this is the role for you.

• Own the design of a product area end‑to‑end from discovery through delivery and iteration
• Ideate and prototype – work with product, engineering, research, and operations to design the future of our end‑to‑end customer experience
• Research – work with product and research to conduct user interviews, identify pain points, and set priorities; run lightweight research independently when needed
• Create – produce information architecture diagrams, journey maps, wireframes, flows, high‑fidelity mocks, and interactive prototypes
• Communicate – present your design vision and rationale clearly to stakeholders at all levels, in writing and in person
• Collaborate – work closely with product and engineering to validate feasibility and ensure high‑quality implementation
• Make design decisions based on data, customer feedback, and business impact – not opinions or stakeholder preferences
• Mentor – guide and elevate other designers on the team through critique, pairing, and design process coaching

• 10+ years of experience as an individual contributor on an in‑house product design team, working on consumer‑facing digital products
• A portfolio with native and/or web case studies that demonstrates your approach to problem solving – research, UX, visual design, and interaction design – not just the final output
• Figma mastery – you live and breathe in Figma, and you build rich, interactive prototypes
• Excellent communication – you can present a design rationale that product, engineering, and business stakeholders all understand and align on
• A well‑defined design process you can articulate and adapt to the situation
• Startup mindset with enterprise polish – you’re comfortable with ambiguity, you move fast, but you can bring along critical stakeholders with patience and confident leadership
• Experience working directly with engineering teams in an agile environment to ensure that what gets built matches your design intent
• Added Bonus:
  • Experience building or contributing to a design system from the ground up
  • Comfort working within development teams to ship design‑specific updates using AI code generation tools – you don’t need to be an engineer, but you’re willing to contribute to the team to accelerate design changes
  • Experience in automotive, fintech, lending, or marketplace products
  • Experience designing AI/ML‑powered product features…