Manager, Product Design

Summary

We connect people and possibilities every day—and at Fed Ex Dataworks, we are engineering the future of that connection. We are building a first-of-its-kind supply chain intelligence platform that goes beyond simple visibility to truly orchestrate end-to-end global commerce.

We connect people and possibilities every day—and at Fed Ex Dataworks, we are engineering the future of that connection. We are building a first-of-its-kind supply chain intelligence platform that goes beyond simple visibility to truly orchestrate end-to-end global commerce. We are seeking a visionary Manager, Product Design to lead this charge. In this role, you will be a strategic orchestrator and a passionate "player-coach."

You won't just manage a talented team of designers and researchers—you will shape design operations, establish our design systems, and champion customer-centered experiences that redefine the logistics industry. If you thrive in a dynamic, "startup within a Fortune 50" environment and have a proven track record of turning complex data into intuitive, impactful experiences, your next big challenge is here.

Join us in leveraging the unparalleled data of our physical network to deliver unprecedented value. Bring your passion, build the future, and help us deliver what's next. Leads a team of designers from conception to completion of high-impact initiatives that contribute to the success of Fed Ex Dataworks. Takes ownership and responsibility over all customer-centered design principles, skills, methods, and technologies.

Responsible for advanced expertise of business/product development to lead design project teams through full design activities and all aspects of complex design projects.

• Leads a team of designers from conception to completion.
• Serves as strategic orchestrator that balances design execution, user advocacy and strategic business alignment
• Uses experience to define methods, techniques and evaluation criteria.
• Works with team to set guidelines, policies and success metrics.
• Ability to resolve conflict at the team and project level as it relates to design.
• Demonstrates an eagerness to learn and improve constantly as a people manager. Sets the example for their team and encourages growth and improvement through education.
• Ability to resolve conflict in a mature and efficient manner.
• Develops and provides guidance for direct report(s) to grow in their craft.
• Responsible for vetting potential candidates to ensure both a cultural and experience fit. Plays an important role in the hiring process both in and outside of the design org.
• Seen as a leader and fosters a psychologically safe environment for direct reports.
• Partners with Product & Engineer leadership to define product taxonomy, user journeys and strategic roadmaps for complex, multi-faceted product offerings
• Maintains a high bar for user experience, ensuring solutions are not only visually compelling but solve intricate supply chain, data or orchestration challenges gracefully
• Establishes scalable processes for design delivery, component libraries and cross-functional handoffs to ensure team operates efficiently
• Prioritize strategic research initiatives and foster a culture where data and insights drive design decisions

• Information Architecture & Taxonomy Management
• Systems Thinking
• Data visualization
• Service Design
• Interaction Design
• Design operations
• Data-informed decision making
• Cross-functional influence
• Stakeholder management
• Design System Management

Bachelor's degree/equivalent in Design, Business or related field. Five to eight (5-8) years experience in design, design thinking, or related discipline, related to projects with ambiguous changes and a highly collaborative environment, including clients in an agency environment. Advanced knowledge of leading teams throughout the design process. Advanced human relations and communication skills, including written, verbal, presentation, and digital presentation software.

Advanced understanding for user behaviors as it informs design.

The preferred location for this hybrid position is Plano, TX or Memphis, TN. However, we will consider candidates based elsewhere within the United States (excluding Alaska, Hawaii, and U.S. territories). Candidates residing within 50 miles of a Fed Ex campus will be required to work on-site at a Fed Ex location several times per week. This position may be eligible for relocation.

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other…