Experience Design, Vice President- ChaseAI

Shape the future of user experience with strategic design initiatives that blendbusiness needs and user insights.

As an Experience Design Vice President in the ChaseAI team, you will play apivotal role in shaping the user experience across our products and services.

Leveraging your deep knowledge of design and research practices to leadstrategically important initiatives and develop innovative solutions that alignwith business requirements and user needs. As a subject matter expert,collaborate with cross-functional teams, guide, and mentor junior designers, andfoster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not onlyvisually appealing but also accessible and user-friendly, enhancing the overallcustomer experience.

• Develop and execute design/research strategies for complex projects andensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototypeinteractions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibilityguidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn fromdata insights to inform design decisions and optimize user experiences across various platforms and channels

• 5+ years of experience or equivalent expertise in user experience design orsimilar roles
• Demonstrated ability to create visual representations of user journeys, suchas storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines,with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initialproposal of a product or experience, including the development oftransformational innovation strategies and the creation of 'north star'representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding ofclient-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

• Expert using Figma, Figma plug-ins, and Fig Jam
• Excellent communication and presentation skills, including rationale andstorytelling that persuades senior leaders or aligns multiple stakeholders
• Expert in the latest AI technologies and trends including Claude, ChatGPT,and other LLMs.
• Broad Design skillset with an adaptable, product-oriented mindset and a lovefor learning
• Strong understanding of technology and/or coding experience with front-endframeworks (HTML, CSS, React), experience in mobile development (iOS,Android) and using APIs.
• Experience in conversation design and/or chatbots

JPMorgan

Chase, one of the oldest financial institutions, offers innovativefinancial solutions to millions of consumers, small businesses and many of theworld’s most prominent corporate, institutional and government clients under theJ.P. Morgan and Chase brands. Our history spans over 200 years and today we area leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible rolesmay receive commission-based pay and/or discretionary incentive compensation,p aid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness…