Design Executive Director- Agentic

Experience Design Executive Director
- Agentic

and 1 more

• Job Identification
• Job Category User Experience Design
• Business Unit Consumer & Community Banking
• Posting Date 08/11/2026, 02:56 PM
• Locations 8181 Communications Pkwy Bldg F, Plano, TX, 75024, US
• Job Schedule Full time

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

As an Experience Design Executive Director in the Agentic team, you will guide a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team.

A staunch advocate for inclusive design and accessibility, exemplify and encourage and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.

Job responsibilities

Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture

Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management

Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach

Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide

Required qualifications, capabilities, and skills

7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture

Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services

Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth

Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users

Proven understanding of market trends, product knowledge, and technological advancements withthe ability to leverage emerging technologies and industry best practices to drive user experience outcomes

Preferred qualifications, capabilities, and skills

Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders

Experience managing multi-disciplinary teams including content, research, and technology

Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs.

Broad Design skillset with an adaptable, product-oriented mindset and a love for learning

Strong understanding of technology and/or coding experience with front-end frameworks (HTML, CSS, React), experience in mobile development (iOS, Android) and using APIs.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on…