Facilitator Senior

Position: Facilitator Senior (Life Company)
** Why USAA?*
* At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

** The Opportunity*
* ** Ready to make an impact? The USAA Life Company Learning & Development team is on the hunt for a Facilitator Senior who thrives on inspiring others and driving performance excellence. If you love blending sales savvy, exceptional service skills, and a passion for teaching and leadership, this is your chance to shine!*
* In this role, you'll:

+ Lead dynamic learning experiences that empower our member-contact employees to deliver world-class service and sales.

+ Bring innovation to the classroom, using creative approaches and adult learning principles to make training stick.

+ Collaborate with a team of trailblazers, shaping the future of learning at USAA Life Company.

As a  
** Facilitator Senior
** for  
** Life Company** , you'll facilitate and deliver training programs to attain learning objectives and meet learners' needs. Facilitate learning on a variety of subjects including complex technical acumen, customer service skills and USAA culture. Support facilitation of programs that foster employee growth. Facilitated learning can take place in person or via virtual environment.

We offer a flexible work environment that requires an individual to be  
** in the office 4 days per week.
** This position will be based in San Antonio, TX, Plano, TX, Phoenix, AZ or Tampa, FL.

Relocation assistance is  
** not
* * available for this position.

** What you'll do:*
* + Facilitates learning discussions, learning activities, coaching, and small group interactions.

+ Manages and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities.

+ Proactively coaches, mentors and provides development opportunities for other facilitators.

+ Diagnoses learner performance problems, determines underlying causes and provides recommendations to improve performance.

+ Maintains accountability for performance results and learning solution effectiveness.

+ Observes instructors and provides feedback to improve facilitation effectiveness instructors ensuring quality of facilitation.

+ Serves as a subject matter expert in the development, implementation and assessment of curriculum.

+ Collaborates with peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions.

+ Maintains business and learning skills/acumen through skills update and professional development.

+ Identifies needed course maintenance, makes recommendations for process improvements and completes course revisions as appropriate.

+ Maintains accountability for performance results and learning solution effectiveness.

+ Provides training and qualifies facilitators to ensure they can deliver on objectives and comply with laws and regulations associated with the delivery of courses.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

** What you have:*
* + Bachelor's Degree; OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 6 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or deployment.

+ Excellent written and oral communication skills.

+ Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching.

+ Advanced knowledge of Microsoft Office Products (Excel, Word, PowerPoint).

+ Knowledge of learning theories, adult learning principles and instructional design model.

+ Lesson…