Instructional Designer

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Full Time Professional Plano, TX, US

5 days ago Requisition

Capital Title of Texas & Affiliates

• Design engaging digital learning for employees across the organization.
• Create onboarding programs, eLearning courses, learning paths, videos, job aids, quick reference guides, assessments, and standard operating procedures.
• Translate complex operational processes into simple, engaging learning experiences that employees actually enjoy using.
• Apply instructional design best practices and adult learning principles to improve knowledge retention and employee performance.

• Administer and continuously improve our Learning Management System (Learn Upon or similar platform).
• Build and maintain learning resources using Microsoft SharePoint, Teams, Microsoft 365, and related technologies.
• Develop organized, intuitive learning spaces that employees can easily navigate.
• Evaluate new learning technologies and AI‑powered tools that improve the employee experience.

Develop and maintain a centralized digital knowledge library that includes:

• Standard Operating Procedures
• Process documentation
• Forms
• Training materials
• Job aids
• Reference guides
• Frequently Asked Questions
• Operational resources

Partner with department leaders to ensure content remains accurate, current, and easy to find.

You’ll work closely with leaders across:

• Escrow Operations
• Title Operations
• Examination
• Compliance
• Marketing
• Human Resources
• Operations

This role is highly collaborative.

Our managers will bring the operational expertise. You’ll bring the expertise in instructional design, learning technology, and digital content creation.

Success comes from building strong partnerships—not working in a silo.

Use reporting and analytics to measure:

• Course completion
• Learning adoption
• Certification tracking
• Compliance completion

Look for opportunities to simplify onboarding, improve consistency, increase engagement, and make learning more effective across the organization.

• Bachelor’s degree in Instructional Design, Education, Organizational Development, Business, Communications, Information Technology, or a related field, or equivalent professional experience.
• Experience in instructional design, learning technology, learning and development, training, digital content development, or knowledge management.
• Experience working with Learning Management Systems.
• Experience using Microsoft 365 applications, including SharePoint and Microsoft Teams.
• Strong writing, communication, organization, and project management skills.
• Ability to manage multiple projects while collaborating across departments.

• Experience with Learn Upon or another Learning Management System.
• Experience with Articulate Storyline, Rise 360, Camtasia, Canva, Adobe Creative Suite, Clipchamp, or similar development tools.
• Experience leveraging AI tools to improve learning, documentation, and knowledge sharing.
• Experience with in the title insurance, escrow, real estate, mortgage, settlement services, or legal industry is strongly preferred. Candidates with real estate‑related experience will receive special consideration.
• Experience working within a regulated industry.

• Instructional Design
• Learning Technology
• Microsoft 365
• Share Point
• Learn Upon or LMS Administration
• Digital Content Development
• Adult Learning Principles
• Knowledge Management
• Technical Writing
• Project Management
• AI Productivity Tools
• Process Improvement

Within your first year, you’ll help us:

• Build a modern digital learning ecosystem.
• Create standardized onboarding for key operational roles.
• Develop a centralized knowledge library employees trust and use every day.
• Increase adoption of learning technologies throughout the organization.
• Partner with operational leaders to transform expertise into engaging learning experiences.
• Improve consistency, accessibility, and efficiency across employee training.
• Help build a culture of continuous learning and innovation.