Learning & Development Content Design Specialist

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values:

• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

The Content Design Specialist creates engaging, learner-centered learning experiences that build capability, improve operational execution, and support business growth across CAVA's field organization.

Working closely with the Director of Learning + Development, Operations, Field Training, Culinary, Food Safety, People + Culture, and subject matter experts, this role develops learning content that helps Restaurant Team Members, Team Leaders, Assistant General Managers, General Managers, and Area Leaders perform confidently and consistently.

This role combines instructional design, content development, technical writing, multimedia production, and visual communication to create learning solutions across multiple formats—including eLearning, videos, photography, job aids, SOPs, operational playbooks, facilitator guides, and digital performance support resources.

The ideal candidate is a creative, detail-oriented learning professional who enjoys transforming complex operational information into clear, engaging, and easy-to-understand learning experiences. They are passionate about creating high-quality content, continuously improving the learner experience, and supporting operational excellence across the business.

• Design and develop engaging learning experiences that support operational excellence, onboarding, and leadership development.
• Create blended learning solutions including eLearning, instructor-led training materials, facilitator guides, learner workbooks, job aids, operational playbooks, and performance support resources.
• Apply adult learning principles and instructional design best practices to create learning experiences that improve learner engagement, knowledge retention, and on-the-job performance.
• Develop learning content that is intuitive, visually organized, and easy to apply in fast-paced restaurant environments.

• Translate operational procedures into clear, concise, and easy-to-understand learning content.
• Develop and maintain SOPs, job aids, quick-reference guides, operational documentation, rollout communications, leader resources, and knowledge articles.
• Apply plain-language writing principles and visual communication best practices to improve learner understanding.
• Ensure learning content is accurate, current, visually engaging, and aligned with CAVA's operational standards and brand voice.
• Update existing learning materials to reflect operational changes, new initiatives, and evolving business needs.

• Develop interactive eLearning using Articulate Storyline, Rise, and other learning technologies.
• Produce instructional videos by assisting with scripting, storyboarding, filming, editing, and publishing.
• Partner with Learning Media to capture photography that supports restaurant procedures, food preparation, equipment operation, and operational standards.
• Design graphics, infographics, icons, and other visual learning assets using Adobe Creative Suite, Canva, and related design tools.
• Utilize AI-powered tools, including ChatGPT, Synthesia, Eleven Labs, Microsoft Copilot, and similar technologies, to improve content development efficiency while maintaining quality and instructional integrity.
• Manage assigned learning projects while balancing multiple priorities and…