Senior Customer Training Coordinator

The role, at a glance:

We are seeking a highly skilled and experienced Senior Training Coordinator to join our dynamic team in the audio video industry. In this role, you will be responsible for developing, organizing, and delivering training programs to enhance the knowledge and skills of professionals working in the audio video sector. As a Senior Training Coordinator, you will play a crucial role in ensuring that our industry professionals are equipped with the latest techniques, best practices, and technological advancements.

• Collaborate with subject matter experts to identify learning objectives and design comprehensive curricula for various levels of expertise in the audio video industry
• Develop comprehensive training materials, courses, and programs tailored to the needs of professionals in the audio video industry.
• Create engaging content, including presentations, manuals, online resources, and hands‑on exercises
• Develop engaging and interactive educational materials, including written content, videos, audio recordings, presentations, and interactive modules
• Apply instructional design principles to structure and sequence learning content, ensuring effective learning outcomes and engagement
• Utilize your technical skills to produce high‑quality audio and video content, including editing, mixing, and enhancing raw media files
• Incorporate visual elements, such as graphics, animations, and illustrations, to enhance the overall learning experience
• Collaborate with the technology team to integrate content into the Learning Management System and ensure seamless user experience
• Conduct engaging and interactive training sessions, workshops, and seminars both in‑person and online.
• Utilize a variety of instructional techniques and technologies to deliver impactful training experiences
• Develop and administer assessments and evaluations to measure the effectiveness of training programs.
• Collect feedback from participants and stakeholders and use the data to continuously improve the quality of training
• Maintain accurate records of training activities, participant attendance, and evaluation results.
• Prepare reports and summaries to communicate the impact and success of training initiatives to key stakeholders
• Coordinate logistics for training sessions, including scheduling, venue arrangement, and equipment setup, procure necessary resources, and ensure compliance with organizational policies and procedures

• Bachelor's degree in Instructional Design, Education, Multimedia Production, or a related field is a plus but not required
• Proven experience in designing and delivering training programs, preferably in the audio video industry
• Strong understanding of audio video technologies, systems, and workflows preferred
• Minimum of 3 years of experience in facilitation and content development, instructional design, or e‑learning production, preferably in the audio video industry
• Demonstrated experience in curriculum development, instructional design, and adult learning principles with attention to participant centered learning
• Ability to create engaging and interactive training materials and facilitate effective learning experiences
• Proficiency in audio and video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, Audacity) and multimedia authoring tools (e.g., Adobe Captivate, Articulate Storyline)
• Familiarity with instructional design models (e.g., ADDIE, SAM) and knowledge of adult learning principles and participant centered learning techniques
• Ability to transform complex concepts into clear and engaging content using multimedia elements and participant centered techniques
• Comfortable working with various software applications, learning management systems,…