Customer Success Engineer; Network Security Support Engineer

The Fountain Group – Customer Success Engineer (Network Security Support Engineer)

Location: Plano, TX 75093 (Hybrid Role – 3 or 4 days a week)

Pay Rate Range: $40 – 45.93/hr on W2

Assignment: 12 months assignment with high possibility of extension

We are looking for a Customer Success Engineer to join our dynamic team. Our Engineers are product experts, technical advisors, and customer advocates, using a proactive approach to ensure customers achieve their desired outcomes with our products or services. This role involves implementing custom integrations and workflows, providing deep product-level expertise, offering product support, and managing customer escalations.

• Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.
• Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
• Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
• Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
• Partner with account teams to deliver a high‑visibility, high‑touch delivery strategy, technical account plan deployments, and product‑level success plans.

• 5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
• Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable.
• Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
• Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
• Network Security certification from Palo Alto Networks (PCNSA, PCNSE, Network Security Analyst, Next‑Gen FW Engineer) or CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.
• Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non‑technical depth.
• Experience in customer escalations, account management, and project management.
• Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.

If you are interested in hearing more about the position, please respond to this posting with your resume attached.

Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.