Service Delivery Engineer - Plano, Texas- Onsite

Location:

7500 Dallas Pkwy, Plano, TX 75024

At Nile we envision an enterprise network that inherently defends against cyber threats, eliminates lateral attack vectors like ransomware, and operates free of complexity. Our goal is to deliver Campus Network-as-a-Service (NaaS) that makes network operations virtually invisible to our customers by pushing the boundaries of autonomy. We began in 2018 with a team of industry veterans and visionaries in networking, cybersecurity, cloud software, and AI, and today our Nile Access Service is redefining connectivity as a service for organizations worldwide.

Service Delivery Engineer

Conduct predictive wireless surveys, provide detail build of materials, and deploy wireless and wired networks.

• Serve as the go‑to person for supporting field teams with technical design for wireless and wired networks.
• Perform predictive site surveys using tools such as Ekahau.
• Generate build‑of‑material documents (wired and wireless) that external teams can use for quoting.
• Assist in migration of wired and wireless networks by conducting wired surveys.

• Support customer deployments local to the region by conducting predictive and active wireless surveys and deploying Nile service.
• Support our technical sales teams with wireless and wired designs.
• Generate solutions guides, articles, and blogs around Nile’s features and integration with firewall, routers, RADIUS, DHCP, etc.
• Create presentations for training purposes.
• Be the wireless and wired expert and support other teams with surveys.
• Collaborate cross‑functionally with project managers, customers, and sales teams to ensure successful deployments.

• Bachelor’s degree in Electronics or Computer Science.
• 5 years’ experience in a computer‑networking related field.
• Certified Wireless Network Administrator (CWNA) or equivalent certification.
• CCNA or equivalent certification.
• Hands‑on experience with Ekahau, Airmagnet, or similar products.

• Certified Wireless Analysis Professional (CWAP).
• Hands‑on experience with wireless and wired products from Aruba, Cisco, or Ruckus.
• Experience conducting active Ekahau site surveys.
• A customer‑centric mindset with the ability to anticipate current and future needs.
• Ability to see the big picture while delivering on details.
• A tenacious, ambitious self‑starter with a passion to exceed customer expectations.