Manager, Quality Engineering - Unified Communications

Manager Of Quality Engineering

Crestron Electronics is seeking a Manager of Quality Engineering with a primary focus on Audio and DSP testing within the Unified Communications Quality Engineering organization. This is a high-impact, "player-coach" role for a hands-on technical leader who will own test strategy, drive engineering rigor, and develop a talented team dedicated to delivering the premium quality our customers expect. This role also carries oversight responsibility for Camera testing, making it a unique opportunity to shape quality across two of Crestron's most strategically important and rapidly evolving product domains.

Our audio testing encompasses validation of sophisticated DSP, multi-zone audio, and conference room microphones and speakers across Crestron's growing portfolio of UC devices. A strong audio background is essential, as this leader will set the technical bar for audio quality across the organization. This role also carries meaningful responsibility for Camera testing, including intelligent video features such as AI framing, speaker tracking, and Microsoft Teams certification compliance.

Camera experience is a plus, though not a requirement.

As Crestron continues to raise the standard for premium conferencing experiences, this role is essential to ensuring that both audio and camera capabilities are validated to the exacting quality our customers expect.

We are looking for someone with excellent communication skills to collaborate effectively with stakeholders, a keen understanding of both manual and automated testing methodologies, and a commitment to fostering a culture of quality and continuous learning within the team.

Responsibilities:

• Define and execute the strategic vision for the Audio Quality Engineering team, ensuring high-quality products and components, while also providing managerial oversight of the Camera Quality Engineering team.
• Assess and optimize both objective and subjective product performance, addressing challenges such as third-party integrations, networking complexities, and acoustic variations.
• Act as the subject matter expert for audio quality, driving decisions to meet diverse user needs and expectations, while developing working knowledge of camera quality to effectively lead and support that team.
• Attract, mentor, and retain top talent, fostering a culture of critical thinking and problem-solving.
• Build positive, productive working relationships across internal and external stakeholders.
• Analyze patterns and trends from data collected across multiple sources to improve audio product performance.
• Develop and implement efficient test processes, procedures, and automation strategies to ensure timely and cost-effective product releases.
• Collaborate with the security team to meet Crestron and regulatory requirements for audio and video products.
• Work closely with Technical Product Support teams to identify typical, atypical, and challenging use cases for continuous quality improvement.
• Partner with Engineering, Product Development, Production, Marketing, and Quality teams to enhance overall productivity.

Qualifications:

• Bachelor's Degree in Electrical Engineering or equivalent relevant experience.
• 10+ years of relevant experience in audio product testing, with a focus on professional audio equipment and voice solutions.
• 5+ years of experience delivering high-quality audio products, including digital signal processors, amplifiers, microphones, and audio-over-IP solutions.
• 5+ years of experience managing and leading test teams, driving performance improvements, and fostering a culture of quality.
• Demonstrated ability and willingness to learn and take ownership of adjacent technical domains; prior experience with camera or video quality is a plus but not required.
• Proven ability to define strategic goals for both audio and video quality engineering operations.
• Strong skills in evaluating product performance in complex environments involving third-party devices, networking, and acoustics.
• Deep knowledge of audio quality technologies, including Perceptual Audio Quality, Acoustic Echo Cancellation (AEC), Noise Suppression, Reverb Removal, Mixing, Gain Control,…