Product Specialist III – Home Appliances

CLIENT HIGHLIGHT

The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world.

Plano, TX 75023

$47 per hour

On-site

Monday-Friday (40 hrs per week)

12-month contract with high likelihood of extension/conversion to full time employee

The main function of a product specialist is to be the subject matter expert on a product through its development. The typical product specialist will provide technical advice to customers concerning their product.

• Demonstrates the value of a product technology to advance customers objectives.
• Provides insight and thought leadership to customers concerning applicability of highly complex products.
• Analyzes and applies industry, competition and market knowledge to present the positive value of our solutions.
• Recommends product and service configurations to assist with any system design and integration necessary.
• Developing and implementing a company-wide go-to-market plan, working with all departments to execute.
• Ensure product quality expectations are defined and known across the team.
• Analyze current STG status to determine extent of missing contents for Dacor.
• Determine models missing from STG.
• Check for content types including Error Codes, Service Guides, Exploded View, Wire Diagrams, etc.
• Collaborate with PI Team to add missing models to STG.
• Prioritize models with high service demand/warranty portion.
• Review Service & Training Manuals and create content for new models prior to launch.

• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Ability to work independently and manage one’s time.
• Knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Bachelor’s degree in Electrical Engineering, Mechanical Engineering preferred
• 2-3 years experiences in Engineering or Technical Field / Home Appliance field
• Maintain a high level of technical knowledge within the Samsung Dacor Home Appliance and Electronic Products, both Sales, Product & Customer Care Departments.
• Manage to enhance service expertise by reviewing service contents for products and functions and providing improvements for service contents.
• Development, preparation and critical review of technical reports, technical documents, test procedures, user guides, installation and maintenance manuals.

• Korean Bilingual preferred - not required