Customer Care Representative

Customer Care Representative

About Sewell:

Sewell Automotive Companies is a family-owned business founded in 1911. Our mission is to provide the best vehicle sales and service experience for our customers. We do this in a way that fosters the continuous improvement of our people and our company. We are a top-performing, thoroughly professional, and genuinely caring organization in all that we do. We have 21 dealerships and 8 collision centers located in Dallas, Fort Worth, Grapevine, Plano, McKinney, Houston, Austin, San Antonio, and Sugar Land.

Sewell Automotive Companies offers opportunities with the following brands:

Audi BMW Buick Cadillac GMC INEOS Infiniti

Land Rover Lexus Mercedes-Benz MINI Subaru

Responsibilities:

* -Demonstrate a "servant's heart" by creating unique and personalized experiences

* -Assist customers by phone, email, chat, text, and social media

* -Schedule service reservations for customers

* -Own all customer issues or concerns

* -Escalate customer concerns as needed

* -Work closely with sales and service departments to resolve any issues

Requirements:

* -High school diploma

* -Organization and attention to detail

* -Proficiency in all Microsoft Office programs

* -Strong written and verbal communication skills

* -Genuine desire to solve problems

* -Ability to think critically

* -Ability to show empathy toward customers while handling their requests

* -Ability to actively listen

* -A minimum typing speed of 35 words per minute

* -Ability to multitask

* -Availability to work evenings and weekends

* -Previous hospitality industry experience preferred

Benefits:

* -Competitive starting compensation

* -Continuous education opportunities

* -World-class training and development

* -401(k) with company match starting on day one

* -Medical, dental, and vision insurance

* -Tuition reimbursement for qualifying associates

* -Company-paid short-term disability

* -Life insurance and long-term disability options

Sewell Automotive Companies maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age over 40, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws.

EOE