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Customer Care Lead: Escalations & Incident Resolution
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-07-11
Listing for:
Rug Doctor by BISSELL
Full Time
position Listed on 2026-07-11
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
Rug Doctor by BISSELL in Plano, TX is seeking a Consumer Care Coordinator to handle escalated inquiries and coordinate incident responses across phone, email, and chat.
You will support customers, retail partners, and internal teams, lead by example, train care staff, and stay current with policies, procedures, and service goals.
This on-site role requires strong communication, multitasking, and incident management skills, with a focus on delivering empathetic, professional service.
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