Collision Customer Service Rep - Plano TX

Overview

As a Collision Concierge, you’ll address our Auto Nation Dealership customer collision needs and coordinate services with the local Auto Nation Collision Center.

• Greeting customers and discussing repair options on the service drive or in the sales department.
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non‑DRP).
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail‑oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in‑state driver’s license with an acceptable, safe driving record.

Future opportunities include:
Collision Estimator, Service Advisor.

• Competitive compensation and 401k matching.
• Health, dental, vision insurance and maternity benefits.
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and Auto Gear.
• Access amazing deals and discounts through You Decide, a website with offers from top providers and retailers.
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact.