Mortgage Loss Draft Manager

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* Oversee proper handling and endorsement of insurance claim checks in accordance with investor and regulatory requirements.
* Monitor repair progress and inspection processes to safeguard collateral and minimize financial exposure.
* Establish and enforce controls to prevent fraud, disbursement errors, and regulatory violations.
* Address complex or high-risk claims, including large-loss, total loss, and condemnation scenarios.
* Identify opportunities for operational efficiencies through workflow enhancements, automation, and system optimization.
* Evaluate claim cycle times and performance metrics to improve service delivery and borrower experience.
* Participate in strategic initiatives to align loss draft operations with organizational objectives.
* Develop and maintain procedural documentation to ensure consistency and scalability.
* Ensure compliance with investor guidelines, insurance regulations, and applicable federal and state mortgage servicing regulations.
* Support internal, external, and investor audits by preparing documentation, responding to findings, and implementing corrective action plans.
* Monitor regulatory updates and ensure policies and procedures reflect current compliance requirements.
* Perform other duties as assigned to meet the evolving needs of the organization.
* Complete all required compliance training and examinations annually.
* Adhere to all company policies and procedures.
* Maintain a professional business appearance.
* Bachelor’s degree required; preferably in business, finance, insurance, or a related field.
* Minimum of 5 years of mortgage servicing experience required.
* Minimum of 3–5 years of direct loss draft or property claims management experience required.
* Prior leadership or supervisory experience required.
* Proficient MSP (ICE) experience preferred.
* Strong proficiency in Microsoft Word and Excel, including intermediate analytical skills such as formulas, pivot tables, VLOOKUPs, charts, and reporting dashboards.
* Working knowledge of mortgage servicing systems and loss draft processing platforms.
* Extensive knowledge of investor guidelines (FNMA, FHLMC, FHA, VA, USDA), insurance claims handling, and mortgage servicing regulations.
* Strong understanding of property insurance policies, claim disbursement procedures, and collateral protection requirements.
* Excellent analytical, organizational, and problem-solving skills.
* Ability to manage multiple projects and deadlines in a fast-paced environment.
* Exceptional written and verbal communication skills, including professional correspondence with borrowers, contractors, insurers, and investors.
* High attention to detail and accuracy in financial transactions.
* Standard office setting with a moderate noise level.
* Prolonged periods of sitting or standing, as well as walking.
* Frequent use of fine motor skills, including finger dexterity and repetitive motions.
* Regular verbal communication and auditory engagement; visual acuity including close vision is required.
* Occasional lifting of items weighing up to 10 pounds, such as computer equipment or documents.
* Periodic stooping or kneeling may be required.
* Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
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