Mortgage Loan Processing Supervisor

ABOUT THE ROLE

Country Place Mortgage, a leading nationwide personal property, mortgage and commercial lender headquartered in Plano, TX, is seeking a Mortgage Loan Processing Supervisor to help grow our Processing Department. This in‑person role is in our Plano, TX office. As a Mortgage Loan Processing Supervisor, you will collaborate with Loan Originators, Loan Processors, Underwriting, Compliance team and other essential departments. The Mortgage Loan Processing Supervisor will be responsible for managing a group of Mortgage Loan Processors.

The Mortgage Loan Processing Supervisor will assist in contributing to the continuous improvement of processes with a focus on our borrowers and retail partners.

• Manage and develop a team of Loan Processors and assist in driving their pipelines
• Keep team current with changes of investor and agency guidelines
• Generate pipeline reports to ensure key performance indicators are met
• Drive team performance and accountability by monitoring progress and setting expectations
• Ensures continuity of operations by performing processing functions during Processor absences
• Provides additional operational support to meet demands and maintain service level agreements during periods of increased volume
• Processing residential mortgages– FNMA, FHA and Conventional loans
• Identify operational improvement opportunities and recommend solutions to management
• Employ a strong sense of urgency and ownership
• Ensure loans adhere to investor guidelines
• Develop and train loan processors and lending associates
• Analyze and evaluate all aspects of borrower credit, employment, income and asset profile ensuring that all bank, investor and regulatory standards are met prior to underwriting submission
• Review title commitment, appraisal and validate required disclosures meet investor guidelines and standards
• Review and clear all processing loan conditions
• Comprehensive understanding of investor requirements relating to Manufactured Housing
• Collaborate with the compliance team to maintain compliance policies in accordance with industry regulations
• Ad hoc projects as requested
• Take an active role by making recommendations for continuous process improvement
• Strong attention to detail and accuracy within a fast‑paced environment
• Able to effectively problem solve complex issues with rural land surveys, plats, and taxes
• Ability to work effectively in a team environment
• Meet and exceed objectives laid out by management

• Strong writing skills with expertise in proper English grammar, spelling, and punctuation
• Strong attention to detail and accuracy
• Ability to identify and resolve problems in a timely manner
• Proven leadership skill
• Effective decision‑making, customer service and problem‑solving skills
• Ability to strategize and prioritize efforts to achieve goals
• Strong research and critical thinking skills
• Strong interpersonal skills and ability to work well with a wide range of people
• Ability to read and interpret published rules and regulations
• Positive & professional demeanor
• Self‑starter with strong organizational skills
• Highly organized, consistent, and solutions focused
• Employ a strong sense of urgency and ownership in all activities
• Self‑motivated with the ability to work independently
• Ability to work effectively in a team environment
• Strong understanding of Microsoft Office Suite, specifically Excel

• Required processing experience with a HUD direct endorser and Ginnie Mae mortgage‑backed issuer
• BA/BS degree required in Marketing, Business, Accounting, Finance or Management
• 3+ years of FHA, FNMA and Conventional loan processing experience
• Experience with VA, Freddie, USDA a plus

• Competitive Salary
• Medical/Dental/Vision Insurance
• Paid Holidays
• 401K Match
• Generous PTO
• FSA/HSA Plans
• Life /Disability/Accidental Insurance and much more!

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Local candidates only - relocation not available.

Disclaimer:
The above statements are intended to describe the general nature and level of work being…