Specialty Collections Associate

Job Description - Specialty Collections Associate )

Specialty Collections Associate - )

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach.

We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups.

Together, we strive to be the leader in financing freedom of movement.

Along with competitive pay, as an employee of HCA, you are eligible for:

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
  • Associate / Sr. Associate: $350
  • Director: $800
  • Executive Director: $900
  • VP or Above: $1,000
• 100% employer‑paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

This employee is primarily responsible for managing a queue of delinquent and non-delinquent accounts and investigating, monitoring, and resolving specialty accounts. The position will comply with internal policy and procedures on handling specialty accounts. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

• 2+ years collection or relevant experience (automotive preferred).
• High school graduate or GED equivalent.
• Basic computer skills – Knowledge of Windows including Word and Excel.
• Strong communication skills – Ability to clearly communicate thoughts and ideas to peers and customers.
• Strong listening skills – Ability to listen and understand direction.
• Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer.
• Skip tracing skills – Ability to utilize various skip tracing tools (where applicable).

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at‑home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

United States-Texas-Plano

Dallas, TX 6100 W. Plano Parkway, Suite 2000, Plano 75093