Business Operations Manager - Associate

Job responsibilities

• Work with business partners to design and implement enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and engage in process re-engineering

• Identify gaps between applicable requirements and current procedures/controls and participate in driving resolution of mitigating controls

• Collaborate with brand partners to assess impacts to Booking & Funding processes and procedures related to new programs and process roll-outs

• Analyze, develop, and implement solutions that strengthen business operating models, enhance the client experience, and improve efficiency and controls

• Provide implementation support, inclusive of testing and process change management, and ensure those implementations meet requirements established by Oversight and Control partners

• Create and manage procedures related to daily operations

• Analyzing, collecting, synthesizing, and translating results into concrete, actionable solutions

• Conduct end-to-end testing as needed for projects/enhancements

• Effectively Operates with minimal supervision with the potential to lead a team in the future.

• 2 + years business analysis experience, including procedure management

• Excellent communication and presentations skills across various stakeholders and senior management

• Intermediate/Advanced experience using Microsoft Office, including Excel, Visio and Power Point

• Excellent analytical and logical thinking to understand and analyze complex business processes

• Strong organizational and prioritization skills, detail oriented, and strong interpersonal skills

• Demonstrated track record of driving process improvement initiatives

• Functional industry experience in finance, operations, sales, marketing, or credit/risk

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans