Director - Mortgage Operations

About The Role

Country Place Mortgage is a nationwide personal property and mortgage lender. We are looking for a Director – Mortgage Operations to join our originations team in our Plano, TX office.

• Comprehensive understanding of investor requirements relating to Manufactured Housing.
• Use independent discretion and judgment to make final decision on acceptance or decline of loan request.
• Collaborate with the compliance team to maintain compliance policies in accordance with regulations.
• Strong ability to create and maintain strong relationships with dealers.
• Manage review of title commitment, appraisal, survey and validate required disclosures meet investor guidelines and standards.
• Manage turnaround times for departments ensuring that excellent customer service is achieved.
• Generate innovative ideas to enhance the quality and comprehensibility of procedures.
• Maintain a company policy and procedures manual.
• Train Mortgage Underwriters, Mortgage Loan Processors, and Construction Administrators ensuring that teams have proper understanding of programs and that leaders are developed.
• Facilitate pipeline calls with Loan Officers and Mortgage Loan Processors.
• Able to effectively problem-solve complex issues with rural land surveys, plats, and taxes.
• Accountable for construction-to-permanent mortgage loans from the date of closing, through the building period to final funding, modification and insuring of the loan.
• Evaluate appraisals, title commitments, state & local requirements, and loan terms to establish contractor conditions lists for draws and final funding.
• Review conditions for relevance & accuracy and communicate results along with corrective actions.
• Monitor construction interest overrun, draw limits, holdback requirements, rate expirations, and other pieces of construction lending.
• Order and approve loan modifications, coordinate signings and have agreements properly recorded.
• Ensure that all construction loans are compliant, finalized, and are sale‑ready, adhering to investor guidelines.
• Manage outstanding home title issues to ensure prompt resolution and compliance with property title elimination for manufactured homes.
• Monitor and manage construction timelines to ensure compliance with established completion standards.
• Perform other duties and special projects as assigned.

• Superior analytical skills.
• Ability to identify and resolve problems in a timely manner.
• Strong organization and time management skills with the ability to multi‑task.
• Effective decision‑making, customer service and problem‑solving skills.
• Ability to strategize and prioritize efforts to achieve goals.
• Strong research and critical thinking skills.
• Strong interpersonal skills and ability to work well with a wide range of people.
• Ability to read and interpret published rules and regulations.
• Positive & professional demeanor.
• Self‑starter with strong organizational skills.
• Highly organized, consistent, and solutions focused.
• Employ a strong sense of urgency and ownership in all activities.
• Self‑motivated with the ability to work independently.
• Ability to work effectively in a team environment.
• Proven and effective leadership skills.
• Strong ability to present ideas, explain programs, and give presentations.

• BA/BS degree required.
• 5+ Years Management Experience.
• 5+ Years Underwriting Experience.
• 5+ Years Construction Lending Administration Experience.
• 2+ Years Manufactured Housing Lending Experience (preferred).