Underwriting Support Specialist

Overview

Markel’s Energy & Power Division writes a broad portfolio of upstream, midstream, downstream, renewable energy and power risks on a global basis. The current team of 28 employees spans London, Texas, the UAE and Singapore, and supports technical underwriting with experienced engineering expertise. In this role you will be the primary point of contact for brokers and agents, facilitating the overall servicing of accounts and the processing of business transactions while supporting underwriting and technical tasks across our global network.

• Serve as a primary point of contact for agents and brokers by gathering information on behalf of underwriters, answering questions, resolving low‑complexity issues, and facilitating the overall servicing of accounts.
• Support the processing of business transactions that do not require underwriter review or sign‑off.
• Take necessary measures to obtain information needed to finalize inquiries and transactions, maintaining a suspense and follow‑up system for outstanding underwriting items.
• Ensure accuracy of all information entered into internal systems and verify that all required documentation is complete and properly filed.
• Routinely communicate with team members, agents/brokers, and key business partners—including international colleagues within our Energy & Marine division—to research, gather, and validate information needed to review, analyze, and complete transactions.
• Utilize and adhere to internal guidelines, procedures, and service standards to ensure all assigned work is processed accurately, efficiently, and in compliance with regulatory and internal requirements.
• Participate in problem‑solving activities to define issues, identify root causes, design and test solutions, and implement process improvements.
• Apply continuous improvement methodologies to enhance workflow efficiency and eliminate recurring problems.
• Under the direction of an underwriter, attach appropriate forms, process policy changes, and support technical underwriting tasks as needed.
• Build and maintain effective working relationships with clients, brokers, and internal teams across both wholesale and retail business units, representing the team with professionalism, confidence, and strong interpersonal skills.
• Participate in special projects and additional duties as assigned to support team operations, meet customer needs, and achieve business objectives.

• This role includes exposure to chemical‑related risks and underwriting considerations. Background or interest in chemistry, chemical processes, engineering, or general scientific principles is a strong plus.
• Work closely with our international Energy & Marine team, gaining insight into global risk, specialty markets, and complex accounts.
• Position is based in Dallas, Houston, or Austin, Texas.

• Bachelor’s degree preferred
• High school diploma required

• 0–1 years of experience required
• Excellent oral and written communication skills
• Strong organizational skills and ability to manage multiple priorities in a fast‑paced environment
• Ability to work independently and collaboratively
• Strong attention to detail and ability to follow established processes
• Willingness to pursue insurance designations (e.g., AINS)
• Intermediate proficiency in MS Word and Excel

• Confident communicator who can interact professionally with internal and external partners
• Organized and able to manage competing deadlines
• Proactive in seeking information and resolving issues
• Adaptable, comfortable working with diverse teams and shifting priorities
• Critical thinker with strong problem‑solving abilities
• Relationship‑builder who collaborates well across departments and cultures
• Curious and eager to learn, especially in technical or scientific subject areas

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion;…