Dealer Lending Admin Supervisor

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow.

with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company—delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Toyota’s Dealer Lending Department is looking for a passionate and highly motivated Dealer Lending Admin Supervisor. The primary responsibility of this role is to supervise a team of representatives that are accountable for all aspects of the TFS/LFS/MFS/BPSFS audit and wholesale servicing functions as they relate to Dealer Lending products. Reporting to the Dealer Lending Admin Manager, the person in this role will support the Dealer Lending Department.

• Coaching and holding team members accountable for their respective job functions while evaluating and making recommendations to management regarding best practices.
• Responsible for the accurate and timely completion of all wholesale administration activities by team members.
• Ensure that all wholesale suspense is resolved in accordance with TFS SOX requirements.
• Lead a diverse team to optimize output, which in turn minimizes risk and increases dealer satisfaction.
• Work with the Sales team and call attention to higher risk/unusual situations, and clearly articulate the situation to management.
• Work closely with dealers as a final level escalation or as support to the team professionalism and firm communications when needed will be critical for the person’s success in this role.
• Potentially act as SME for training or project meetings.

• Bachelor’s degree or relevant working experience.
• 2+ years of relevant work experience, working with automotive dealership personnel and/or captive finance.
• Strong attention to detail and organizational skill.
• Strong interpersonal, verbal, and written communication skills, with the ability to collaborate effectively across teams and with internal and external partners to achieve objectives.
• Ability to continuously seek ways to improve processes that lead to better department performance and service.
• Experience in identifying, managing, and recommending solutions to potential risk associated with inventory and loans exposure.
• Working knowledge of Microsoft Office Applications (Word, PowerPoint, Excel, etc.).

• Wholesale Operations experience.
• Prior experience with floorplan audits.
• Prior leadership experience.

• A work environment built on teamwork, flexibility and respect.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools and more.
• Tax‑advantaged accounts (Health Savings Account, Health‑Care FSA, Dependent Care FSA).

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.