Title Department Associate

Job Title: Account Servicing Associate
- Titles Department

Location: Plano, TX (Hybrid- up to 4 days in-office)

Pay: $18/hour

Employment Type: Long-term temp to hire

Schedule: Monday-Friday 7:00 AM - 3:30 PM

The Title Department Associate supports daily operations across loan servicing and title functions within a high-volume financial services environment. This role is responsible for completing a variety of back-office tasks with accuracy and efficiency while meeting established service levels, compliance standards, and performance metrics.

This position requires strong attention to detail, adaptability, and the ability to manage shifting priorities. Team members collaborate cross-functionally and play a key role in delivering a consistent, high-quality experience for customers and internal stakeholders.

• Process loan and lease payments accurately within required turnaround times
• Manage vehicle title processes from initial setup through final release
• Complete administrative servicing tasks, including escalations, credit disputes, account updates, inbound documentation, and partner requests
• Provide operational support to team leads, including assisting with workload distribution
• Act as a liaison between internal departments and third-party vendors
• Monitor daily workflow and production to ensure SLA and KPI targets are achieved
• Identify process delays or issues and elevate to appropriate teams for resolution
• Offer guidance or support to peers to encourage quality and performance improvements when needed
• Participate in system testing, process updates, and continuous improvement initiatives
• Perform additional duties as business needs evolve

• Previous experience in financial services, banking, insurance, or title processing preferred
• Familiarity with payment posting, account servicing, or transactional processing is a plus
• Experience working in performance-driven environments with measurable goals (SLA/KPI)
• Comfortable documenting and tracking work within internal systems
• Exposure to quality assurance or audit processes is beneficial
• Ability to maintain accuracy and productivity in a compliance-driven setting
• Strong verbal and written communication skills
• Self-motivated with the ability to work independently and manage multiple priorities
• Adaptable and comfortable in a fast-paced, team-oriented environment
• Proficient with Microsoft Office (Excel, Outlook, Word) and general office tools
• Able to meet deadlines while maintaining quality under pressure

• Loan Servicing
• Title Processing
• Payment Processing
• Account Management
• Financial Services Operations
• Data Entry & Accuracy
• Compliance & Regulatory Standards
• Workflow Management / SLA Adherence
• Cross-Functional Collaboration
• Microsoft Excel

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.