Credit Support Manager II

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Category:
Lending Services

Job Schedule:

Full time

Posted Date: T16:58:18+00:00

Job Shift: Day

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If you enjoy leading teams that protect clients and the firm by getting the details right, this is your opportunity to make a visible impact. You'll help ensure commercial lending commitments are monitored consistently, issues are surfaced early, and risks are addressed with strong controls.

As a Credit Support Manager within Wholesale Lending Services - Credit Monitoring Center of Excellence, you will lead a team that monitors borrower compliance with commercial credit agreement terms across a defined portfolio.

You'll coach and develop specialists, partner with colleagues globally, and work closely with credit risk partners and internal operational teams to strengthen quality, reduce errors, and support a strong risk and control environment.

Job responsibilities

* Ensure achievement of service levels across multiple processes

* Drive a strong risk and control environment, including prevention and early identification of errors, with above-satisfactory quality performance

* Coach and develop specialists to exceed expectations in their current role and support career progression and mobility

* Follow up on all Quality Control and Quality Assurance findings, performing root-cause analysis when needed

* Identify whether errors are driven by training needs, knowledge gaps, or unclear procedures, and partner with leadership on targeted action plans

* Provide subject matter expertise across credit monitoring activities and quality control routines

* Lead the resolution of escalations received through multiple channels and implement actions to reduce repeat escalations

* Partner with risk and control colleagues to proactively identify and close control gaps

* Interact with internal and external auditors, credit review teams, and regulators as needed

* Manage day-to-day performance, engagement, and development of team members through ongoing mentorship and feedback

Required qualifications, capabilities, and skills

* Bachelor's degree in Business, Accounting, or a related field

* At least 2 years of experience in credit monitoring and/or quality control, including analysis of legal and financial documents

* Strong understanding of commercial loan products, including documentation and credit agreements

* Strong written and verbal communication skills, with the ability to tailor messages to different stakeholders and levels

* Ability to work independently with minimal supervision, demonstrating strong time management and prioritization

* Strong analytical skills and sound decision-making, with the ability to probe sensitive issues while maintaining integrity and objectivity

* Demonstrated ability to partner effectively in a global environment, collaborating cooperatively and sharing information to support team objectives

* Proficiency with Microsoft Office tools, including Microsoft Excel

Preferred qualifications, capabilities, and skills

* Master of Business Administration (MBA)

* Prior experience leading, coaching, or mentoring team members in an operations or monitoring environment