Business Risk and Controls Advisor Senior - Member Value

** Why USAA?*
* At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

** The Opportunity*
* As a Business Risk and Controls Advisor Senior, you will operate in the first line of defense, ensuring the effectiveness of risk and compliance management programs, risk analytics, and business operations. This role partners closely with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to advance key risk- and compliance-driven initiatives. You will support business leaders in adhering to the established risk framework and provide ongoing oversight of business controls, including RCSAs, evaluating control effectiveness, identifying control gaps or failures, supporting remediation efforts, and preparing for internal/external audits and regulatory exams.

The position requires strong analytical skills to manage and interpret risk assessment data, leveraging critical thinking to produce meaningful, data‑driven insights for the first line of defense. Success in this role requires excellent communication and relationship-building skills, with the ability to influence senior leaders and collaborate across functions. A solid understanding of Governance, Risk, and Compliance (GRC) platforms is essential, and professional certifications such as CRCM, CERP, or similar designations are a plus.

Strong attention to detail and a self‑starter mindset are key for thriving in this environment

We offer a flexible work environment that requires an individual to be  
** in the office 4 days per week.
** This position can be based in one of the following locations:
San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is  
** not
* * available for this position.

** What you'll do:*
* + Manages and drives solutions for stronger controls, and in support of risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

+ Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls.

+ Responsible for risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.

+ Anticipates business needs and proactively identifies opportunities to improve and strengthen the control environment through actionable insights.

+ Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with risk and compliance frameworks.

+ Partners with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

+ Leads project team through concept, planning, execution, and implementation phases for effective and timely risk remediation.

+ Advises senior management on the status of their control environment related to risk identification and control weaknesses. Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.

+ Develops and maintains processes, procedures and tools for managing exception alerts as they occur, including monitoring of resulting exception cases.

+ Provides control oversight to ensure compliance with laws and regulations.

+ Serves as a primary resource to team members.

+ Ensures risks associated with business activities are effectively…