Relationship Administrator III

Relationship Administrator III – Construction Servicing

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This job is responsible for managing and servicing a dedicated portfolio of complex real estate commercial construction loans. Key responsibilities include independently reviewing loan approval and loan documents and working closely with client managers, borrowers, counsels, construction consultants, and title companies to ensure consistency and adherence to requirements for loans. Job expectations include monitoring documentation requirements and exceptions, including interest and past dues, and contributing to developing and training employees.

Responsibilities:

• Reviews construction draw packages, identifies and helps resolve construction and title issues, keeps accurate records of detailed construction loan budgets and all sources of funds, including loan funds and non-loan sources of funds, and ensures loans are in balance
• Serves as a point of contact for assigned clients on all loan related servicing matters for highly complex deals and delivers the highest level of service to lenders, investors, borrowers, vendors, and Lines of Business while ensuring compliance with servicing agreements, government regulations, and the bank's policies with minimal supervision
• Coordinates fundings with Fulfillment and Assignment Desks as needed and ensures communications are timely and accurate
• Performs payoff quotes and related calculations including prepayment calculations
• Assists Loan Administrators with their primary responsibilities and helps managers in directing workflow and performing quality assurance activities
• Monitors, researches, and instructs payment processing for borrower payments, disbursements, and fees and collects appropriate fees due from the lender or servicer
• Maintains past due principal, interest, and fees as well as reconciliation exceptions within acceptable levels

Manages and services a high-volume portfolio of complex construction loans supporting the Commercial Real Estate (CRE), Commercial Banking, and Community Development Banking (CDB) lines of business. Portfolio responsibilities include a variety of construction projects such as affordable housing, multifamily, office, industrial, retail, tenant improvement, and capital expenditure facilities.

Serves as the primary administrator for construction loan servicing activities throughout the life of the loan. Utilizes a strong understanding of loan structures, construction financing requirements, credit approvals, and governing loan documentation to manage funding activities and ensure compliance with servicing requirements.

Responsible for reviewing and processing construction draw packages, monitoring project budgets and funding sources, tracking construction progress, and identifying and resolving construction, documentation, funding, and title-related issues. Ensures loans remain in balance and that all advances are completed in accordance with loan documentation and established servicing standards.

Partners closely with borrowers, relationship managers, credit partners, legal counsel, construction consultants, inspectors, title companies, co-lenders, and other internal and external stakeholders to facilitate timely draw processing, mitigate risk, resolve servicing issues, and deliver an exceptional client experience.

Required Qualifications:

• Five or more years of experience in Commercial Real Estate Construction Loan Servicing, Construction Loan Administration, or Construction Draw Administration.
• Strong knowledge of commercial construction lending concepts, including construction draw administration, project budgets, funding mechanics, AIA applications, lien waivers, title insurance, inspections, borrower equity funding requirements, and sources and uses of funds.
• Experience monitoring and reconciling construction budgets, loan proceeds, borrower equity, and other…